The Consumer Financial Protection Bureau sent payment notification emails on October 15 to people it identified as harmed by Hello Digit, the company behind the Digit automated-savings app. Anyone who received one has until November 14, 2026 to submit a payment selection, according to the official Hello Digit payment website.
The money comes through the bureau’s Civil Penalty Fund, which the CFPB lists as the type of compensation on its Hello Digit payments page. The same page says the CFPB contracted Epiq to administer the payments and answer consumers’ questions. Neither site has posted a per-person amount.
What the October 15 email asks people to do
The payment site’s timeline has two entries. The first, “Payment Notification Emails Sent to Eligible Consumers,” is dated October 15, 2026. The second, “Submit Payment Selection,” is dated November 14, 2026. The site describes eligible consumers as those “identified by the CFPB as a harmed consumer covered by the final order entered by the court.”
Each email carries a Unique ID and PIN, which the site says go with the payment selection. The emails also describe the payment options, and the site sends readers to its FAQ page for more. The step is a choice about how to be paid. The CFPB, not the customer, decided who is on the list.
People who believe they should have received an email but did not can reach the administrator at 1-888-860-1014, the toll-free number on the payment site, or through the site’s contact page.
How can a Digit customer tell the email is real?
Anyone holding an email about an old Digit account has two things to settle before November 14: whether the message is genuine, and which payment option to pick. The CFPB’s own case page sends consumers to the same website the email points to, cfpb-hellodigit.org, and lists the administrator’s toll-free number and a mailing address, P.O. Box 2755, Portland, OR 97208-2755. A message that sends someone to a different site, or asks for anything beyond the Unique ID and PIN on that site, does not match the process the bureau has published.
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Why Digit customers are in line for a payment
The CFPB issued a consent order against Hello Digit, LLC on August 10, 2022. The bureau found that the company violated the Consumer Financial Protection Act by misrepresenting two things. One was that its automated-savings tool “saved the perfect amount every time” and that Digit would reimburse all overdraft fees the tool caused. The other was that Digit did not generate revenue from interest accrued on consumer funds.
The order carried a civil penalty of $2,700,000 and redress of no less than $68,145 for the first violation, according to the CFPB’s case summary. The bureau lists the case file number as 2022-CFPB-0007 and the status of the payments as ongoing. The payments page is part of the bureau’s wider “payments to harmed consumers” listing, where the CFPB groups each case by name and records the compensation type, which for Hello Digit is the Civil Penalty Fund.
What the CFPB has not said yet
The payment site does not publish the individual amounts, the list of payment methods in plain text, or the date money will go out. It says the emails contain the payment options and that selections are due November 14. The bureau’s case page gives no payment date beyond the October 15 email notification.
The administrator’s phone line and contact page are the places the CFPB’s payment site points to for questions, including whether a notice was sent to a given customer.
Where do Digit customers go for updates?
The payment selection is the one step the CFPB has put a date on, and November 14 is it. The bureau’s Hello Digit page and the payment site it links to are the free official route, and they are where any later update on amounts or payment dates would appear.
Holding a Digit payment email and a bank account to protect?
A payment from a regulator lands in a bank account like any other deposit, and an account that a creditor has frozen or garnished can hold that money up. Social Security recipients who bank the same account for benefits and settlement money have the most at stake if a collector acts first.
The Bank Account & Debt Protection Kit lays out the 2-month bank protection rule and the frozen-account response, the two items built for that situation. It also includes a debt inventory, call log and deadline tracker, so the dates on a notice like the November 14 selection sit next to every other date a household is tracking.
Open the bank-account protection kit before the Digit payment lands →
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- The New $6,000 Senior Deduction and 14 More Tax Moves for Retirees
This article was produced with AI assistance and edited for accuracy against the sources linked above.
