Anyone who ran a Skin360 skin assessment while in Illinois between Dec. 9, 2019 and May 5, 2023 can ask for a share of a $4.7 million privacy settlement. Claim forms are due Nov. 25, 2026, the settlement website says. The case accuses the makers of the Neutrogena and NeoStrata Skin360 tools of violating an Illinois privacy law, which the company denies.
What the lawsuit says about Skin360
The case is Melzer v. Johnson & Johnson Consumer Inc., filed in the U.S. District Court for the District of New Jersey as No. 3:22-CV-03149. It claims violations of Illinois’ Biometric Information Privacy Act. The defendant, Johnson & Johnson Consumer Inc., is now called Kenvue Brands LLC. The settlement site says the company denies breaking the law and does not concede that the claims have merit.
Skin360 was offered under several brand names and through a phone app and a website. The class covers every version, including Neutrogena Skin360, NeoStrata Skin360 and Skin360 collaborations with other brands.
Which Illinois Skin360 users are in the class
The test has two parts. The assessment had to happen between Dec. 9, 2019 and May 5, 2023, and the person had to be in Illinois when it ran. A resident who used the tool while traveling in another state is outside the class, and a visitor who used it in Illinois is inside it.
Most people will not remember the exact day of a skin scan. Anyone who used a Neutrogena or NeoStrata skin analysis on a phone or computer during those years, and was in Illinois at the time, has reason to look at the claim form before Nov. 25.
Skin360 claims turn on a start date of Dec. 9, 2019, an end date of May 5, 2023 and a Nov. 25 cutoff. The Settlement & Refund Recovery System includes the four-date rule for reading a settlement notice, so the class window and the deadlines are sorted out before the form opens.
Get the four-date notice rule for the Skin360 claim in the Recovery System →
What the $4.7 million pays
Money goes to people who file timely, valid claims, as a pro rata share of the fund. The site says the fund is cut first by attorneys’ fees and costs, service payments to the class representatives, and the cost of running the settlement. Any money that cannot be paid out goes to a recipient the court approves.
The settlement site gives no per-person amount, because the amount depends on how many valid claims come in. OpenClassActions, a site that tracks open settlements, lists Skin360 among its fall 2026 settlements to claim and says each claimant gets an equal share. It also says no proof of use is required. The settlement site itself points readers to its FAQ for filing instructions.
Dates after the claim deadline
Nov. 25 is the claim deadline, but it is not the first date on the calendar. The deadline to opt out of the settlement, or to object to it, is Nov. 10, 2026. Opting out means keeping the right to sue the company separately and getting no payment. Staying in and doing nothing means no payment and a binding release if the court approves the deal.
The judge will hold the final approval hearing on Dec. 17, 2026, at 10:00 a.m. Eastern in Courtroom 5W of the Clarkson S. Fisher Building and U.S. Courthouse, 402 East State Street in Trenton, New Jersey. Payments follow only if the court approves the settlement, and the site does not say when checks would go out.
What a careful claim looks like
The claim form is online. A person who is unsure whether a scan happened in Illinois can think back to where the phone or computer was used, and whether an account was set up with an Illinois address. The site does not list documents to attach, so the form itself is the place to see what it asks for.
The class is defined by each person’s own use of the tool, so a couple who each ran a scan in Illinois are two possible class members, not one.
Getting a Skin360 claim in before Nov. 25
The claim form is on the settlement site. The FAQ, which the site refers to for filing steps, is the first stop for the question of what the form needs.
Before opening it, a filer can write down the three facts that matter: the years the tool was used, that it was in Illinois, and the email address tied to any Neutrogena or NeoStrata app account. Then the claim can be filed in one sitting, well ahead of the cutoff.
A reminder helps with the second date. Nov. 10 passes first, and it is the last day to opt out or object. Anyone who wants to keep the right to sue on their own has to act by then. Everyone else only needs the Nov. 25 claim. Afterward, a screenshot of the confirmation page and a note of the Dec. 17 hearing date make it easier to follow up if no payment comes after final approval.
Two November dates decide a Skin360 claim
Nov. 10 closes the window to opt out or object, and Nov. 25 closes the window to claim, with a payment that depends on how many others file. The Settlement & Refund Recovery System is a 50-page system with a step-by-step filing walkthrough and a claim log and payment tracker, so the filing date, the confirmation and the later payment each get written down in one place.
Log the Skin360 filing and payout in the claim log and tracker →
This article was produced with AI assistance and edited for accuracy against the sources linked above.
