Char-Broil will send a free repair kit to owners of about 10,605 Bistro Pro electric grills sold at Lowe’s, Walmart and other retailers for $150 to $250, after the company found a wiring defect that can cause an electric shock. No injuries have been reported. Owners who complete the repair and submit photo proof can also claim a $25 gift card from the company.
The $25 gift-card claim: Getting Char-Broil’s $25 gift card requires photo proof the repair kit was installed, which a claim log and payment tracker and a step-by-step filing walkthrough in The Settlement & Refund Recovery System are built to organize. Log the gift-card repair claim in a claim log and payment tracker →
The Grounding-Wire Defect Behind Recall 26-773
The Consumer Product Safety Commission’s Sept. 17 recall notice says “the grounding wire for the grill’s heating element can disconnect and lose fault protection,” creating a risk of electric shock. A grounding wire is the safety path that is supposed to carry stray electrical current away from a person’s hand and into the ground rather than through the body, so a disconnected one removes a layer of protection that a grill plugged into an ordinary outdoor outlet depends on. Recall 26-773 covers approximately 10,605 units sold in the United States, plus another 342 sold in Canada, for a combined total of roughly 10,947 grills. The CPSC notice records no injuries connected to the defect so far, which puts this recall ahead of the problem rather than responding to reported harm.
Which Grills and Retailers Are Affected
The recall covers nine model numbers of the Charbroil Bistro Pro Electric Grill, spanning 25302145 through 25302163, in both full-size and tabletop configurations, so the smaller countertop version carries the same defect as the larger backyard model. Char-Broil LLC, based in Columbus, Georgia, sold the grills, which were made in China, from October 2025 through June 2026 at Ace Hardware, Lowe’s, Walmart, Wayfair, QVC, Amazon.com and each of those retailers’ own websites, along with Charbroil.com, at prices from $150 to $250 depending on the model and configuration.
What the Free Repair Kit Includes
Rather than asking owners to return the grill or wait for a technician, Char-Broil is mailing a self-install kit that the CPSC notice describes as including repair instructions, a screwdriver, a wrench, screws and a label. The kit is built for a homeowner to install without an electrician, which keeps the fix inside the roughly 15 minutes the company suggests it takes rather than requiring a scheduled service call, a wait for a technician’s availability, or a separate charge for the visit itself. Owners can request one by calling 866-671-7988, emailing [email protected], or visiting the company’s own BistroProFix page, where the recall is explained in more detail alongside the repair instructions.
The $25 Gift Card for Finishing the Job
Char-Broil is also offering a digital $25 gift card to owners who complete the repair and photograph the finished work as documentation, according to the CPSC notice. That incentive effectively pays a grill owner to do the fix rather than let the kit sit unopened in a garage, and it means the total cost of complying with the recall is not just free, it is a net gain of $25 for a household that follows through and keeps the photo proof the company asks for. Skipping that documentation step, even after doing the repair itself, would mean walking away from money the company has already set aside for exactly this purpose. For a $150 tabletop model, that $25 works out to roughly a sixth of what the grill cost in the first place, simply for taking a photo after finishing a repair the company is already mailing for free.
Doing the Repair Without Professional Help
Because the fix is designed to be handled with the tools already included in the kit, an owner avoids what an electrician visit for a comparable wiring problem could otherwise cost, typically well more than the $25 gift card being offered as a reward for finishing it. A household that owns one of the roughly 10,605 recalled grills and skips the repair keeps using a grill the CPSC has already linked to a shock risk, for no savings over simply requesting the kit and doing the fix.
Confirming a Legitimate Follow-Up Call
A recall involving a mailed kit and a cash-value gift card also creates an opening for someone unrelated to Char-Broil to call or email offering to “process” the $25 reward in exchange for a gift card number, a bank account or a small processing fee. The CPSC notice lists only Char-Broil’s own phone number, email address and BistroProFix web page as legitimate contact points, and it never mentions a fee of any kind for either the repair kit or the reward. An owner who wants to double-check a recall’s legitimacy before responding to any outreach about it can also search the CPSC’s own SaferProducts.gov database or the agency’s recall listings directly, rather than relying on whatever a caller or an email claims. That extra step takes only a few minutes and costs nothing, which makes it a reasonable habit for any household handling more than one recall notice this year.
The Repair Proof Char-Broil’s Gift Card Requires
Char-Broil’s recall sends affected grill owners a repair kit and a gift card for finishing the fix themselves, but only after photos proving the repair was completed are submitted through the company’s own site. An owner who loses those photos, misplaces the confirmation, or forgets which retailer receipt matched which grill has no built-in way to reconstruct that paperwork later.
The Settlement & Refund Recovery System’s claim log and payment tracker and step-by-step filing walkthrough are built for exactly that kind of follow-through, whether the claim is a recall gift card or something else entirely.
Look up the claim log and payment tracker in The Settlement & Refund Recovery System.
This article was produced with AI assistance and reviewed by a human editor, who checked the unit count, price range and remedy details against the CPSC’s own recall notice.
