Shoppers who bought XO Poppy Power Trip Magnetic Wireless Power Banks at TJX and Marshalls stores can get a full refund because the devices’ lithium-ion batteries can overheat and ignite. The U.S. Consumer Product Safety Commission announced the recall of about 32,400 power banks on September 3, 2026. The chargers were sold nationwide from April 2025 through March 2026 for about $15, and importer Truststone Group is issuing refunds as virtual gift cards.
How to identify the recalled power banks
According to the CPSC recall notice, the recall covers XO Poppy Power Trip Magnetic Wireless Power Banks with model number PYPBK5M. They came in three designs, each with its own model code: cream (PY-PBK5M-CR2), cream with a pink bow print (PY-PBK5M-BW8), and black with a teddy bear print (PY-PBK5M-TB2).
The specific model number is printed on the bottom of the original packaging, directly above the barcode. For shoppers who no longer have the box, the distinctive colors and prints, along with the XO Poppy name, are the main way to identify the device. The CPSC notice includes photos of all three versions.
The power banks were made in Vietnam and imported by Truststone Group LLC of New York. They were sold exclusively at TJX and Marshalls stores, and the CPSC assigned the action recall number 26-740. Other portable chargers sold at the same stores are not part of this recall.
The recalled chargers were on store shelves for nearly a year, so one bought as a stocking stuffer or small gift during the 2025 holiday season falls within the recall window.
A gift card refund still needs a paper trail. The XO Poppy refund arrives as a virtual gift card, which is easy to misplace in an email inbox after the charger itself has gone to a hazardous-waste site. The claim log and payment tracker in The Settlement & Refund Recovery System records when the request went in and when the card arrived.
Why the batteries are a fire risk
The CPSC said the lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards. No incidents or injuries had been reported when the recall was announced, but the agency tells consumers to stop using the devices immediately.
Magnetic wireless power banks snap onto the back of a phone and are often carried in a pocket or purse, left charging on a nightstand, or tucked into a bag during travel. Those are exactly the places where an overheating battery can cause the most harm. For older adults who depend on a cell phone for medical alerts, calls with family or appointment reminders, a portable charger can feel essential, which makes it all the more important to replace a recalled one with a device that is not subject to a safety notice.
When shopping for a replacement, it is worth checking the CPSC recalls database for the brand and model before buying, and keeping the receipt and packaging in case a recall is announced later. Inexpensive chargers sold at discount and off-price stores can move quickly through many locations, and the original box is often the only place the model number appears, as it is with the XO Poppy power banks.
The CPSC’s lithium-ion battery safety guidance offers broader advice on using, charging and storing phones, chargers and other devices that run on lithium-ion batteries.
How the virtual gift card refund works
Truststone Group is providing a full refund in the form of a virtual gift card. The CPSC notice says the card can be used at any establishment that accepts Mastercard, so it works much like a prepaid card rather than a store credit limited to TJX or Marshalls.
That flexibility matters for households on a fixed income. A card accepted anywhere Mastercard is taken can go toward groceries, prescriptions or a replacement charger, rather than being tied to a return trip to the store where the power bank was bought. Shoppers who bought more than one XO Poppy charger, for example as gifts, should contact Truststone Group about each recalled unit.
To request the refund, owners can contact Truststone Group toll-free at 833-820-0888 from 8:30 a.m. to 6 p.m. Eastern time, Monday through Friday, email [email protected], or visit recallrtr.com/xopowerbank and click “Important Recall Information.” Before disposing of the device, it helps to photograph it and any remaining packaging showing the model number, in case the company asks for proof.
Virtual gift cards arrive by email and can be easy to lose track of. Saving the email in a dedicated folder, noting the card number and amount, and reviewing the card’s terms when it arrives helps make sure the refund actually gets used. No legitimate recall refund requires a fee or a bank account password, so any message asking for either should be treated as a scam.
Do not throw the power bank in the trash
The CPSC is explicit that the recalled power banks require special disposal. They should not go in household trash, in curbside or street-level recycling bins, or in the used-battery recycling boxes found at many retail and home improvement stores. Recalled lithium-ion batteries pose a greater risk of fire than ordinary batteries.
Instead, the agency says a municipal household hazardous waste collection center may accept the recalled device. Consumers should call the center ahead of time to confirm it accepts recalled lithium-ion batteries. If it does not, the local municipality can provide further guidance. Until disposal, the device should not be used or charged.
For families helping an older relative, it may be worth checking junk drawers, travel bags and car consoles, where a small charger bought as an inexpensive gift can end up forgotten. The CPSC notice does not list a deadline for requesting a refund, and the recall is not a class action settlement: Truststone Group pays refunds directly to owners. Any recall can be confirmed through the CPSC’s searchable recalls database.
Small refunds split across two errands
This recall asks owners to handle two separate tasks: getting the charger safely to a hazardous-waste site and making sure the virtual gift card actually arrives and gets used. Either one can fall off the to-do list.
The Settlement & Refund Recovery System includes a claim log and payment tracker for noting each request and payment, plus the scam-proof rules for recognizing fake refund emails that imitate real recall notices.
Record the XO Poppy refund in The Settlement & Refund Recovery System.
This article was prepared with AI assistance and reviewed against the linked official sources.
