People who used the appointment booking tool on LiveHealth Online have until Oct. 30 to file a claim in a $2.04 million privacy settlement. The case accuses the telehealth company behind the service of sharing customers’ medical information with outside companies without permission. Each valid claim gets a share of the fund, and the size of that share is not yet fixed.
The LiveHealth Online notice: Its Oct. 30 date covers claims, opt-outs and objections at once, and a later hearing follows. The Settlement & Refund Recovery System lays out the four-date rule for reading a settlement notice.
Sort the LiveHealth Online notice’s Oct. 30 and Jan. 15 dates →
What Polk v. American Well says happened on the booking tool
The case is Polk v. American Well Corp., filed in the Superior Court of California, County of Sacramento, as case number 25CV026746. American Well is the company behind LiveHealth Online, and the official settlement website says the complaint alleges the company “disclosed its customers’ medical information and confidential communications to third parties, without permission,” in violation of federal wiretap law and California privacy statutes.
The site does not name the outside company that received the data. A summary published by Settlement Insight says the allegations involve a tracking company called Heap Inc. and estimates the class at about 252,000 people. Those two details come from that summary rather than from the settlement site, and the site itself takes no position on them.
The only defendant the settlement site names is American Well Corp. No health insurer appears as a party in the case caption or in the summary read for this article, so the settlement should not be read as involving any particular health plan.
Who counts as a member of the LiveHealth Online class
The class is defined by one specific activity: using the Appointment Booking Tool on LiveHealth Online. Mere membership in a health plan or a general account on the service is not what the site describes. The claim login page says users who reached the booking tool between October 2024 and August 2025 may qualify.
A household that booked a video visit for a child’s ear infection, a refill consultation or a mental-health appointment during those months is the kind of household the language appears to describe. Booking in November 2025, or seeing a doctor only in person falls outside the description on the page.
A $2.04 million fund split pro rata
The fund totals $2,037,751.46. The settlement site says payments are made pro rata from that fund to valid claims, after deductions for administration expenses, attorneys’ fees and service awards. That wording means the $2.04 million is not what lands in claimants’ hands. It also means no fixed per-person amount exists until the administrator counts how many valid claims arrive.
Pro rata splits behave in a predictable way: a fund that stays the same and a claim count that rises produces smaller checks. Some third-party sites publish per-person estimates for this case. The settlement site does not, and the notice language read for this article states no dollar figure per claimant, so the amount a household would receive should be treated as unknown.
Oct. 30 and the January hearing
The deadline to submit a claim online is Oct. 30, 2026. A paper form must be mailed with a postmark no later than Oct. 30. The site gives the same date for opt-out and objection requests. The court’s final approval hearing is scheduled for Jan. 15, 2027, at 9 a.m.
The administrator is Simpluris, reachable at 888-369-3797 or [email protected], according to the site. Claims go to Simpluris, which the site identifies as the settlement administrator.
The settlement site does not describe any admission of wrongdoing in the text read for this article. The lawsuit is an allegation that the court is being asked to resolve through a negotiated fund, and a household weighing whether the booking tool was ever used should treat the class definition, not the headline about privacy, as the test.
The claim login runs on a notice-issued ID and PIN, and one date does triple duty
The online claim page asks for a LoginID and a PIN, and it says both appear on the Notice that was sent to the class member. A person who never saw that notice, or who tossed it with the junk mail, has to locate the ID before logging in, and the page also references a downloadable claim form for mailing. The pages read for this article do not list what else the form asks for, so the exact fields, and whether any proof of use is requested, are for the administrator to confirm.
The date structure adds its own trap. Oct. 30 is the claim deadline, the opt-out deadline and the objection deadline all at once, while the Jan. 15 hearing is a separate event that does not extend anything. A household that misreads the hearing date as the cutoff would miss the claim window by months. A household that mails a paper form needs a postmark on or before Oct. 30, not an arrival on that day, and the site draws that distinction in its own words.
Filing a claim with the administrator costs nothing and needs no paid help, and the settlement website is the official route.
Keeping track of settlements that stay open
Settlement windows like this one open and close all year, and each has its own deadline. MoneyPilot lists open class-action settlements and shows which ones may match a household. It is a paid subscription service that files claim forms for members and tracks deadlines and payout status.
See which open settlements MoneyPilot lists → We may earn a commission if you buy through this link.
This article was written with AI assistance and checked against the settlement website before publication.
