Sauna360 will send a technician to make a free in-home repair on about 41,580 infrared and hybrid infrared saunas sold at Costco for $6,000 to $13,000, after 67 reports of the units overheating, melting, charring or burning. The recall covers saunas and infrared kits sold under several brand names between May 2013 and July 2026. No injuries have been reported so far.
The Sauna360 recall’s in-home repair: CPSC recall 26-784 doesn’t cover how to avoid a scam repair caller cashing in on it, which the scam-proof rules in The Settlement & Refund Recovery System are built for. Read the scam-proof rules before booking the repair →
The Overheating Risk Behind Recall 26-784
The Consumer Product Safety Commission’s Sept. 17 recall notice says the infrared panels inside the saunas and kits “can short circuit, causing them to overheat,” creating fire and burn hazards. The agency logged 67 reports of overheating, melting, charring or burning tied to the units, though it has not recorded an injury connected to any of them. Recall 26-784 covers approximately 41,580 units sold in the United States, plus another 6,758 sold in Canada, for a combined total of roughly 48,338 units across both countries. Because these are fixed installations, often built into a basement, garage or backyard structure rather than a portable appliance that can simply be unplugged and set aside, the notice’s instruction to stop using the unit immediately carries more weight than it would for a smaller product a household could put in a closet until the fix arrives.
Which Saunas and Brands Are Included
The recall spans infrared saunas, hybrid infrared saunas and infrared kits sold under the Sauna360, Finnleo, Helo, Radiant Health, Saunatec, Tylo and Tylohelo names, manufactured by Sauna360 Inc. of Cokato, Minnesota, and made in China. A hybrid infrared model combines the electric infrared heating panels with a traditional heater, while the infrared kits are the panel components sold on their own for a buyer building a sauna into an existing room. The units were sold from May 2013 through July 2026 at Costco stores, on Costco.com, and through pool and spa dealerships and other online retailers nationwide, at prices ranging from $6,000 to $13,000 depending on the model and size. That 13-year sales window means some of the affected units have been heating up in a household’s basement or backyard structure for well over a decade before this recall was announced.
Getting the Free In-Home Repair
The remedy is a free professional repair performed at the owner’s home rather than a refund or a replacement unit. The CPSC notice instructs owners to stop using the sauna or kit immediately and contact Sauna360 to schedule the fix, either by phone at 866-936-5962, by email at [email protected], or through the company’s own product-recall page. Scheduling the repair does not require an owner to have kept the original receipt, since the recall notice ties the fix to the model itself rather than to proof of purchase, though a model number is generally needed to confirm which parts a technician needs to bring on the visit. Because the saunas sell for thousands of dollars, a free repair spares an owner a bill that would otherwise run into a meaningful fraction of what the unit cost new.
Why the Price Tag Raises the Stakes
A $6,000 to $13,000 purchase is not one most households replace casually, which is part of why a free repair matters here more than it might for a cheaper product. An owner who ignored the recall and instead paid an independent electrician to diagnose and fix a short-circuiting panel could easily face a repair bill running into the hundreds of dollars, on top of the risk of continuing to use a unit the manufacturer itself has flagged as a fire and burn hazard. Skipping the recall entirely and simply replacing the sauna would cost as much as buying it did the first time, since a new unit in the same $6,000-to-$13,000 range would be the only alternative to accepting the free repair. Registering for the fix costs nothing beyond a phone call or an email, which makes it one of the more straightforward recall remedies a household is likely to encounter this year.
Watching for Recall Repair Scams
A recall this large, tied to a product this expensive, is exactly the kind of news that draws impostors who call homeowners claiming to schedule the “free repair” themselves, often asking for a credit card number, a deposit, or remote access to a smart-home system to “verify” the unit. The CPSC notice itself lists only Sauna360’s own phone number, email and website as legitimate contact points, and an owner who registers or reports a suspicious call can also file a report through the CPSC’s own SaferProducts.gov database. A household that hears from an unfamiliar caller about the sauna recall can hang up and dial Sauna360’s published number directly, rather than the number the caller provides, since a legitimate repair company has no reason to object to that extra step. The same caution applies to any email asking for payment information before a technician is scheduled, since the recall notice describes the repair itself as free of charge.
What a Recall Repair Call Doesn’t Verify
CPSC recall 26-784 tells an owner that Sauna360 will send someone to make an in-home repair on a high-cost sauna, but it does not tell that owner how to confirm a caller claiming to schedule that repair is actually from the company. A large recall on an expensive product is exactly the kind of news scammers watch for, since it gives a caller a believable reason to ask for a model number, an address and entry into a home.
The Settlement & Refund Recovery System pairs the scam-proof rules with a claim log and payment tracker for anyone sorting a legitimate recall repair from an impostor call.
Read the scam-proof rules in The Settlement & Refund Recovery System.
This article was produced with AI assistance and reviewed by a human editor, who checked the unit count, price range and incident count against the CPSC’s own recall notice.
