SHEIN Distribution Corporation is offering refunds for about 644 Pull & Chew Montessori Teething Toys after federal regulators found the toys’ silicone strings could lodge in a child’s throat. The U.S. Consumer Product Safety Commission announced the recall on September 17, 2026. The toys were sold only on SHEIN.com from December 2025 through April 2026 for about $10, and families are being told to take them away from children immediately.
What the recalled teething toys look like
According to the CPSC recall notice, the Pull & Chew Montessori Teething Toys are silicone teethers in green, pink, yellow or blue, each with four strings in various colors. They were packaged in a clear and white plastic pouch printed with “BABY PRODUCTS” and “Crafted in Gentle Care” on the front.
The recall is limited to three SKU numbers printed on the front of the packaging: sa25092843915310553, sa2404237092800828 and sa251115653050553503. The manufacturer’s name and address, product date and batch code appear on the front and back of the pouch. The toys were made in China and imported by SHEIN Distribution Corporation of Los Angeles. The CPSC assigned the action recall number 26-782.
Because pull-string “Montessori” teethers are sold by many sellers under similar names, the SKU on the packaging or the item listed in a SHEIN order history is the most reliable way to confirm a match. A toy with a different SKU is not covered by this recall.
Proof that outlasts the toy. SHEIN’s refund requires destroying the teether and emailing a photo, so the order number, SKU and photo are the only record left afterward. The claim log and payment tracker in The Settlement & Refund Recovery System holds those details until the refund posts.
Why regulators called the strings a choking hazard
The CPSC said the teething toys violate the mandatory federal safety standard for toys because the silicone strings are smaller and longer than permitted. The strings can reach the back of a child’s throat and become lodged, posing a risk of respiratory distress and a deadly choking hazard. Teethers are designed to go into an infant’s mouth, which is why size and length limits on attached parts are strict.
The Consumer Product Safety Improvement Act of 2008 made the ASTM F963 toy safety standard mandatory for children’s toys sold in the United States, and the CPSC enforces it. The rules apply to imported toys sold through online marketplaces just as they do to toys sold in stores, which is why a product sold only on SHEIN.com can still be subject to a federal recall.
No injuries had been reported when the recall was announced. The agency still directs consumers to stop using the toys immediately and keep them out of children’s reach. Grandparents who keep a basket of baby items for visiting grandchildren, or who ordered gifts online for a new baby in the family, should check those purchases as well, since the toys may have been passed along as presents.
How to get a refund from SHEIN
SHEIN is offering a refund rather than a replacement. The process has three steps. First, cut the teething toy’s silicone strings so the toy cannot be used. Second, take a photo of the destroyed toy and email it to [email protected]. Third, throw the destroyed product away.
SHEIN also takes questions by phone toll-free at 833-853-8668, from 9 a.m. to 6 p.m. Pacific time, Monday through Friday. Recall information is posted on the company’s U.S. product recall page, which can also be reached by clicking “Product Recalls” at the bottom of the SHEIN website. Because the toy must be destroyed, it helps to save the order confirmation and the photo of the packaging showing the SKU before cutting the strings. That way, if a follow-up question arises, there is a record of which item was purchased and when.
The CPSC notice does not list a claim deadline. A recall refund is also different from a class action settlement: there is no court fund to divide and no claim form to file with an administrator. The refund comes directly from the seller once the destruction photo is received.
For purchases made between December 2025 and April 2026, the order history in a SHEIN account should show the item name and order date. Relatives who ordered the toy as a gift for a grandchild or a new parent should check the account that placed the order, since the recipient may not have the purchase details needed to request a refund.
Other recent SHEIN recalls to check
This is not the only SHEIN-related recall in September. On September 3, SHEIN Distribution Corporation recalled about 963 Spiral Toys, stacking spinning toys with small plastic balls that violate the federal ban on small balls in toys intended for children under 3. Those toys were sold on SHEIN.com from September 2025 through May 2026 for $6 to $16. The refund for that recall requires affirming that the entire toy, including the small balls, was thrown away.
On September 10, the CPSC also announced a recall of about 12,461 Sweet Cubby children’s loungewear sets that were sold on SHEIN.com and failed the federal flammability standard for children’s sleepwear. That recall is handled by the seller, Sweet Cubby, rather than by SHEIN.
For households that shop online marketplaces for children’s gifts, the pattern is worth noting. Low-cost toys and clothing can move through many sellers, and a single product name may cover different versions. Checking the CPSC’s searchable recalls database periodically, especially before handing down toys to a younger grandchild, is a simple safety habit. Problems with a product can be reported to the agency at SaferProducts.gov.
Refunds on inexpensive items like a $10 teether are easy to overlook, but they add up for families who bought several children’s items from the same site. Keeping order histories and noting which purchases have been refunded helps confirm that every recalled item was handled and every refund was received.
When several small recalls land at once
Three recalls tied to SHEIN.com purchases in a single month means a household may be tracking more than one refund request at the same time, each with its own instructions and contact route.
The Settlement & Refund Recovery System includes a claim log and payment tracker for recording each request and payment, along with the scam-proof rules for spotting fake refund messages that imitate a real recall.
Track each SHEIN refund request in The Settlement & Refund Recovery System.
This article was prepared with AI assistance and reviewed against the linked official sources.
