Pennsylvania drivers who believe a Mavis Discount Tire shop charged them for repairs or maintenance they did not need have until Jan. 26, 2027 to seek a refund. The state attorney general’s settlement sets aside $190,000 in restitution, and the route is a consumer complaint, not a class-action claim form.
Two tools for a repair-refund complaint: The Settlement & Refund Recovery System pairs a claim log and payment tracker with the scam-proof rules, which fit a process that runs on dated paperwork.
Log each Mavis invoice and complaint date in a claim log and payment tracker →
An assurance of voluntary compliance, not a class action
The deal was announced Sept. 28 by Attorney General Dave Sunday’s Bureau of Consumer Protection and appears on the office’s news page of that date. According to the attorney general’s release, it takes the form of an Assurance of Voluntary Compliance filed in the Philadelphia County Court of Common Pleas. The release describes no class action and no court-run claims process. Consumers do not opt into a lawsuit. They file complaints with the state, and the restitution is for consumers who filed or will file complaints.
The state’s allegations are that Mavis recommended and billed customers for vehicle repairs and maintenance that were unnecessary, failed to perform work in a skilled manner, and in some cases charged for services that were never performed. Mavis operates more than 130 branch locations in Pennsylvania. The settlement is a Pennsylvania matter, and the complaint route is for Pennsylvania customers.
Sunday said in the release that “consumers put their trust in mechanics and car repair companies to provide reliable advice and services.” Senior Deputy Attorney General Jim Wise handled the matter for the office.
The money: $190,000 for consumers, $25,000 for costs
Mavis will pay $190,000 as restitution for consumers who filed or will file complaints, plus $25,000 for the state’s settlement costs, for an immediate total of $215,000. A further $100,000 is a contingent penalty that comes due only if Mavis violates the settlement’s terms.
The $190,000 is a total pool, not a per-person figure. The release does not say how many complaints are expected, how the fund will be divided or whether a customer’s refund will equal the amount of a disputed charge. Any division among successful complainants will depend on how many people file and what they can document, and the sources read give no formula.
What Mavis agreed to change
Beyond the payments, the agreement requires Mavis to maintain oversight and employee training aimed at keeping its Pennsylvania operations within the law. The release gives no further detail on inspection procedures, pricing rules or how compliance will be checked, and it names no time period for the conduct that qualifies a customer for restitution beyond the Jan. 26 complaint window.
What the settlement leaves unanswered
Several practical questions are not answered in the release. It does not say how the state will decide which complaints qualify, how long that review will take after Jan. 26, or how payments will be delivered. Customers who filed earlier complaints about Mavis are described only as people who “filed or will file,” so the release appears to count complaints already on record, but it does not spell out how those are handled.
How a complaint gets filed
The office’s release names three ways to file: online through the Bureau of Consumer Protection, by phone at 1-800-441-2555, or by email to [email protected]. The attorney general’s complaint page shows what the online form collects: the business’s name and address, the product or service purchased, the purchase date and price, the payment method, a description of what happened and when, any attempts to resolve it, the resolution the consumer wants and supporting documents such as receipts, emails and screenshots.
The complaint deadline is Tuesday, Jan. 26, 2027. The Bureau says it receives more than 20,000 complaints a year, so review can take time.
A fixed fund, a paper trail and a January cutoff
The release asks for “sufficient supporting evidence” and does not itemize it, so the complaint form’s own fields are the best guide to what to gather. For a Mavis case that means repair invoices, the dates of each visit, the branch where the work was done and how the charges were paid. Customers who kept only a card statement or an emailed receipt would be starting with less than a full invoice, and the attorney general’s office has not said whether that would be enough.
Restitution from a fixed fund carries no guaranteed amount. With $190,000 set aside for consumers across more than 130 locations, the size of any one refund depends on the number of accepted complaints, and the release does not promise that a complaint results in a payment. The state also says the complaint must be filed by the deadline; it does not describe an extension.
Filing directly with the Bureau of Consumer Protection is a public service that needs no paid help, and the office’s page mentions no fee. The official routes are the online complaint form, 1-800-441-2555 and [email protected], and the source for the terms is the attorney general’s Sept. 28 release.
Following a complaint from filing to a refund
A refund that depends on a complaint, a fixed fund and supporting records leaves a long stretch between filing and any outcome. Dates, invoice copies and contact notes tend to scatter across email, glove boxes and phone logs during that stretch.
The Settlement & Refund Recovery System includes the four-date rule for reading a settlement notice and how to get an expired or uncashed settlement check reissued, two items for the period after a complaint is filed.
Open The Settlement & Refund Recovery System →
AI assistance was used in drafting; the settlement terms were checked against the Pennsylvania attorney general’s release and complaint page.
