A toddler tower that shifts or leans can send a child toward a counter edge or the floor. TOMY’s current recall covers 116,908 Boon PIVOT collapsible towers in the United States and provides a free stabilizing part with installation instructions. The remedy is a repair rather than a refund, and the stool should remain out of children’s reach until that repair is completed.
The Boon name and PIVOT design identify the product
The recalled towers are gray or white metal-and-plastic stools measuring about 22 inches wide, 23 inches deep and 35 inches tall. The word “boon” appears on the top rail, and a warning label sits beside the standing platform. Those details distinguish the product from the many wooden learning towers sold under other brands.
The CPSC’s July 16 notice reports 116,908 U.S. units and about 2,033 more sold in Canada. The affected towers were available online from Target, Amazon and Babylist from January 2023 through June 2026 for around $150.
Free retirement updates: Household bills rarely rise in isolation. The free Retirement Shield newsletter connects the changes that matter to working families and retirees. Read it free.
Eleven instability reports triggered a preventive remedy
TOMY received 11 reports of towers shifting, leaning or otherwise being unstable. No injury had been reported when the federal notice was issued. The absence of injury is not a reason to continue using the tower, because the defect can cause a tip-over with a child standing above floor level.
CPSC tells consumers to stop using the product immediately and store it away from children until repaired. Holding the tower, placing it against a cabinet or restricting use to calm moments does not count as the stabilizing repair designed for the recall.
The company mails a stabilizing part to owners
The remedy consists of a free repair part and installation instructions. TOMY does not tell consumers to return the entire tower for cash. The official contact options include 866-725-4407, [email protected] and the company’s recall site.
Owners can begin at TOMY’s PIVOT recall page, then save the request confirmation. Photographs of the product and markings can help answer follow-up questions. The shipping address should be checked carefully, particularly when the tower was bought as a gift or the household has moved since purchase.
Installation must follow the recall instructions
A generic bracket, homemade weight or replacement screw is not the approved fix. The stabilizing component was selected for the identified failure mode. Installing it in the stated position and sequence is necessary for the remedy to work as intended.
Keep the instruction sheet and note when the repair was completed. Before returning the tower to a child, inspect that the part is seated securely and the stool stands stable on a flat surface. Normal supervision remains important after repair; the kit corrects the recalled instability but does not remove every fall risk associated with elevated furniture.
A caregiver who is uncomfortable installing the part should ask TOMY what assistance it offers rather than improvise. The published remedy promises the component and instructions, so any extra paid service is not automatically part of the recall. Saving photos before and after installation can help if the tower still shifts.
A remedy problem belongs in the federal record
If the kit does not arrive, the instructions are missing or the company will not serve an eligible owner, follow up using the published contacts. CPSC’s recall page includes a form for reporting an unresponsive firm or a problem obtaining the promised remedy. Dates, confirmation numbers and copies of messages make the report useful.
The tower should not be sold or donated while unrepaired. Federal law prohibits selling recalled products, and another caregiver may never learn that the stabilizing part is missing. If a household no longer wants the tower, completing the remedy before any lawful transfer protects the next child.
The free fix preserves a product that cost about $150
A repair remedy can be economically sensible when the company can correct the hazard without destroying the product’s remaining value. Here, the official notice states both the remedy and the count: 116,908 U.S. towers receive a free stabilizing part, not a cash refund. Owners should reject any site that asks for payment to obtain the recall kit.
The current federal record remains active as of August 2 and confirms the tip-over hazard, 11 instability reports and no reported injuries. Storing the tower away from children until the mailed repair is installed converts that notice into the intended outcome: a safer product without a new household bill.
This article was produced with AI assistance and reviewed by a human editor. Figures are linked to their primary sources; where a claim could not be verified from the public record, we say so.
More Financial Reading
