Anyone who bought a PACEARTH swing seat on Amazon may have a recalled product hanging from a tree or a playset. The Consumer Product Safety Commission announced on Oct. 8 that about 110,550 of the seats are being recalled because parts can break while someone is on them. The maker, Pacearth Direct, is offering a full refund.

What can break and who has been hurt

The seats, the metal carabiners or quick links, and the webbing straps “can break during use, posing a risk of serious injury due to fall hazard,” according to the CPSC recall notice. Pacearth Direct has received at least 30 reports of falls. At least nine of them resulted in injuries, and the notice lists fractures, head injuries and bruising.

The recall is numbered 27-019. CPSC lists the product as the PACEARTH U-type swing seat, sold alone or in a two-pack, in green, blue, pink, red and turquoise. The chains are coated in yellow plastic, and the webbing straps are yellow. The notice gives no model number, so the color, the shape and the PACEARTH logo are what identify the recalled seats.

Anyone who bought a two-pack, a gift or a replacement swing for a grandchild should check each seat separately, since the recall covers every seat that matches the description. What every owner has to settle is the same: whether the swing at home is one of the recalled seats, and whether it comes down today.

The recall was announced Oct. 8, and anyone who bought one of these swing seats between May 2017 and June 2026 can ask Pacearth Direct for the refund now.

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How long they were on sale and what they cost

The seats were sold on Amazon.com from May 2017 through June 2026 for between $27 and $57. That is more than nine years of sales, so a swing bought in 2017 may have spent several summers outdoors in the weather, while one bought this spring may have only just gone up. The recall covers both. CPSC says the seats were made in China and that Pacearth Direct is based in City of Industry, California.

At those prices, 110,550 seats work out to roughly $3 million to $6.3 million in sales, a range computed from the unit count and the price range, not a figure CPSC reports. For a family, the money at stake per seat is small, between $27 and $57. The refund is what the recall promises, and the safety of the seat is the real reason to act.

The steps CPSC lists for a refund

CPSC tells owners to stop using the seats immediately and to contact Pacearth Direct for a full refund. The agency’s recalls listing carries the same instruction. The notice sets out four steps in order:

• Stop using the swing seat right away.
• Write “RECALLED” on the seat with permanent marker.
• Photograph the marked seat with the PACEARTH logo visible.
• Email the photo to [email protected].

The notice lists an email address and no phone number or mailing address for the company. It also does not set a refund deadline, so taking the seat down and sending the photo now is simpler than waiting.

Reporting a fall

People who were hurt on one of these seats, or whose seat broke without an injury, can tell CPSC through SaferProducts.gov. The site says a report lets CPSC and other Americans know a dangerous product has turned up. Its database is also searchable, so shoppers can look up a product before they buy it.

Getting the full refund from Pacearth Direct

The free route is the one CPSC lays out: stop using the seat, mark it, photograph it and email [email protected]. The agency’s site at cpsc.gov carries the notice and the recall number for anyone who wants to confirm that a message about it is genuine.

Before writing the email, it helps to find the Amazon order confirmation, which shows the date and what was paid, anywhere from $27 to $57 for a single seat. A short note listing the number of seats, the color and the order date makes the request easy to match to a purchase. Keep a copy of the sent email and the photo, and write down the day the message went out.

If a refund has not shown up after a few weeks, a second email with the same photo is reasonable, and the CPSC notice remains the reference for what Pacearth Direct promised.

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This article was produced with AI assistance and edited for accuracy against the sources linked above.